Then, select administrators for this Support ID.
#MYVEEAM LICENSE#
If you would like to share a Support ID with one or several existing case administrators at the same time, please use the button Add administrator in the License view. Should this be the case, the newly added case administrator will be able to access My Account and open cases only after confirming the registration.
#MYVEEAM REGISTRATION#
Please note that if the specified user is not yet registered on, they will have to complete the registration by following the corresponding link that they will receive by email. When the changes are saved, the new case administrator will be created and associated with the selected Support ID(s). By doing so you give them the right to use the Support ID(s) when opening cases on behalf of your company. Once all the necessary details are provided you will need to select Support ID(s) to which the newly created case administrator will be associated. If your case administrator's company is not yet registered on some additional info may be requested. If the person to whom you would like to give case administrator rights does not have a profile on, you may be asked to specify their name and company. On the next page you will need to provide their e-mail address. A case administrator can be an employee of your company, a reseller or a third-party contractor. Solution How do you assign case administrators to a license?Ĭlick Create case administrator to invite someone to manage your support cases. If you have lost access to the license administrator account or would like it to be changed, please create a licensing case. Note: If the link for this pages does not load, this means you are not presently a license administrator for any contracts. Here you can manage case administrators for all your licenses (Support IDs). If you are a primary or a secondary license administrator, you already have access to case administrators management on My Account or by going here. To view your Production Licenses or discover what email is assigned as the License Administrator please click here: This action can only be performed by license administrators (primary or secondary) for a given account.
Please also note Veeam Support is not able to change the case administrator for an account. Please note that case administrators can open cases, but they cannot manage your existing licenses.
#MYVEEAM FREE#
If you need immediate support, feel free to call in to the support line: Ĭustomers are now able to list people who can manage support tickets on behalf of their company – case administrators. By adding a case administrator, you invite an employee of your company, a reseller or a third-party contractor to join you in managing your cases with the Veeam ® Support Team. This change only affects cases submitted via the customer portal. Please make sure to define valid case administrators for your Veeam licenses. 2017, only case administrators and license administrators will be able to submit support cases.
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